Privacy policy

Last Updated: 08/04/2025

OT Assessed is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Introduction

By using our website and services, you agree to the terms of this Privacy Policy. We collect and handle your personal information responsibly to provide high-quality occupational therapy assessments and related services. This includes handling sensitive health information with your informed consent, in line with our legal and ethical obligations.

2. Information We Collect

We collect personal information necessary to facilitate our assessments and services,

including:

  • Personal Details: Name, date of birth, and contact details (email, phone, address)

  • NDIS Information: Participant number, plan details, and relevant medical or support needs

  • Assessment Data: Information gathered during assessments, consultations, and reports

  • Website Usage Data: Non-identifiable information such as browser type, IP address, and page interactions for website analytics

3. How We Collect Information

We may collect your personal information through:

  • Direct interactions (e.g. phone calls, emails, forms, or consultations)

  • Referrals from NDIS providers, support coordinators, or healthcare professionals

  • Our website, including online enquiry and booking forms

Where appropriate, we will seek your written or verbal consent before collecting, using, or disclosing sensitive health information.

4. How We Use Your Information

We use your personal information for the following purposes:

  • To conduct Functional Capacity Assessments, Home & Living Assessments, and other related services

  • To prepare reports and recommendations that support NDIS applications and participant goals

  • To communicate with you regarding assessments, services, and support options

  • To comply with legal, regulatory, and professional obligations

We will not use your information for any other purpose without your consent, unless required or authorised by law.

5. Telehealth and Digital Services

If services are delivered via telehealth, we ensure that these sessions are conducted using secure and encrypted video conferencing platforms. All digital communication complies with privacy and security requirements to protect your information during remote service delivery.

6. Sharing and Disclosure of Information

We respect your privacy and only share your personal information when necessary. By signing our service agreement you consent for us to share relevant information with:

  • Your support coordinator, and all other stakeholders involved in your care as required

  • Our internal team of Occupational Therapists and administrative staff

  • Legal or regulatory authorities, if required by lawWe do not sell, trade, or rent personal information to third parties for marketing or unrelated purposes.

7. Overseas Data Storage

Some personal data may be stored or processed using third-party services that host data outside Australia (e.g. cloud-based platforms such as Google Workspace, Microsoft, or practice management systems). These providers are required to comply with strict privacy and security obligations. By using our services, you consent to this overseas data handling as part of our service delivery.

8. Data Storage and Security

We take appropriate measures to protect your personal information from unauthorised access, misuse, or disclosure, including:

  • Secure digital and physical storage systems

  • Restricted access to personal data by authorised personnel only

  • Encrypted transmissions and adherence to industry-standard security protocols

We retain personal data in accordance with legal and professional record-keeping requirements.

9. Your Rights and Control Over Your Information

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate or outdated information

  • Withdraw consent for the use of your information (where applicable)

  • Request the deletion of your personal information, subject to legal and professional obligations

To exercise these rights, please contact us at referrals@otassessed.com.au.

10. Cookies and Website Tracking

Our website uses cookies and tracking technologies to enhance your browsing experience and collect analytics. You may choose to disable cookies in your browser settings, but this may impact website functionality.

11. Age Restrictions

Our services are available to users of all ages. However, individuals under the age of 18 are advised to seek parental or guardian consent before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on our website or communicated directly where appropriate.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information ishandled, please contact us:

OT Assessed

Email: referrals@otassessed.com.au
Phone: 0426 050 201
Website: www.otassessed.com.au